Here to Help

1 August 2022
 | 
Rebecca Noble

We offer all of our partners free ongoing training and support, from personal one-to-one training sessions to online learning modules.

We also have our expert team of support staff, based in our offices in Buckinghamshire, who are here to support you during office hours. This article will walk you through all of the resources and support we have available, and how you can access them. We're here to help.

Headshots of the MuchLoved Support Team

Our Support Team

Our support staff are a wonderful team of friendly and knowledgable people here to help with all your queries and questions. From adding new charities to our site, to specific questions about tribute pages, or helping tribute guardians directly, they're on hand to answer. Available Monday to Friday from 9am to 5pm by phone, email and now Live Chat, we also regularly check our messages out of hours in case there's an emergency that requires urgent attention.

All of our team are trained and based here in our offices in Amersham, Bucks (no bots for us!) so when you contact us we can give you the personalised support you need. To get in touch with the support team call us on 01494 722818 or email support@muchloved.com.

Support Site

Our funeral director support site is a website dedicated to helping your business make the most of our platform, and details everything we offer in our Partnership Packages. Sign up for our modules, watch training videos, read step-by-step learning guides, and learn more about our charity and how to explain our service to your families.

There are also social media assets for you to download, tips on how to use social media to support your business, as well as literature for you to download.

Training

Your business can access direct, personal training over the phone (or Zoom if prefer), whenever you need it. New starter joining your team? We can run a quick zoom session to get them up to speed.

A query or something you're not entirely familiar with? We can run a tailored session for you and walk you through the process step-by-step until all your questions are answered. All of this training is free and available as often as you need. This can be particularly helpful when training new starters keen to use our service.

E-Learning

Our e-learning hub is an online learning resource, with easily accessible modules covering the key parts of our service. Simple to use, courses are quick and easy to follow, and you can learn when convenient for you. There are even certificates for completing a course, for you to display with pride.

Our courses cover basic use and how to get started, advanced features and the extras we offer as part of our Partnership Plus (all included for free of course). All of these courses are under 20 minutes in length so you can be up and running in less than half an hour.

MuchLoved Modules

MuchLoved Modules are our regular online webinars, focusing on a particular topic or aspect of our service, with our team on hand to answer any questions you may have. We also look at best practice ideas and ideas sharing between organisations, and share our expertise and insights to help you make the most of your MuchLoved service.

Modules are run throughout the year and are advertised on our support site, as well as via our monthly emails.

If you have any questions about our service, or would like to know more about working with us, please get in touch on 01494 722818 or email support@muchloved.com.

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© The MuchLoved Charitable Trust 2020, all rights reserved. The MuchLoved Charitable Trust is a UK Registered Charity No. 1118590.
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