Our Frequent Five

22 July 2020

Answers to the five questions that we hear most often

Our friendly support team is on hand to help with queries big and small, and are happy to talk you through any questions that you have. We asked them their top five questions, and have put together some helpful hints. Here are their top five FAQs:

1. Can I add a funeral notice for a private funeral?

Yes you can. We are aware of the difficulties of arranging funerals during the COVID pandemic and the need to limit the attendees. However, without a funeral notice the tribute will not display on your website. 

Simply create the funeral notice as normal, remove any pre-filled text that gives the time and date in the 'Funeral Message' box and then tick the 'This service is private' box. The tribute will then appear on your website without displaying the funeral details, nor will they display on the tribute.

2. Can multiple charities or other organisations be added for families?

Absolutely. These can be added during the tribute creation process. After adding a fundraising organisation, simply click again on 'Add charity or good cause'.

Further organisations can also be added (or removed) in your Partner Area. Go to Settings on the right-hand side of the relevant tribute. Scroll down to the Funeral Notice section and click on 'Add/remove charities'.

3. Can we add non-charitable organisations for fundraising?

We have recently introduced the ability to fundraise for certain local organisations that are not registered charities. This would typically be care homes, churches, sports clubs and animal sanctuaries. The listing of these is totally at our discretion and does depend on us being able to verify the legitimacy of the organisation and the BACS details given. The more information you can provide regarding this, such as an address, website link and a contact name the better.

To add a non-charitable organisation, click on the 'Can't find what you're looking for? Click here to add its details' link and give as much detail as possible, we will then do the rest.
Please note: As they are not registered charities Gift Aid cannot be claimed on donations to these organisations.

4. Does the tribute get closed after a certain amount of time, and do we have to close the page to pay the donations to the organisation?

No, not at all. Tribute pages are designed to remain open indefinitely and are often used as a long-term memorial tool by the families.

Donations are automatically paid to the charities and local organisations by us on a monthly basis, there is nothing you or the family need to do.

5. Can I see when donations were paid?

Yes, you can view this in your Partner Area. Click on Settings on the right-hand side of the relevant tribute. Scroll down to the Funeral Notice section and click on the 'Charity payments' button.

Here, under Payments summary you can see the total of donations paid to date and those pending, which will be paid in our next payment run.

Payments are made on the 15th of the month, or the next working day if it's a weekend. Clicking on the small drop-down arrow on the left-hand side of the payment will show you the date and the amount of each payment made, or if it is still pending.

Do you have a different question in mind?
If there's anything you need help with, or you've got a different question, don't hesitate to contact our support team on 01494 722818 or by email on support@muchloved.com

© MuchLoved Limited 2024, Company Number 14965211.
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